ABSTRACT: The Control Chart is one of the main Six Sigma tools to optimize business processes. After some adjustments it is used now as visualization tool in IT Capacity Management especially in “behavior learning” products to underline performance and capacity usage anomalies. This review answers the following questions. What is the Control Chart and how to read it and where to use? Review of some performance tools that use it. Control chart types: MASF charts vs. classical SPC; introduction to IT-Control Chart for IT application performance control. How to build a Control Chart using Excel for interactive analysis and R scripting to do it automatically?
The full paper is HERE