- IT-Control Charts
The Control Chart originally used in Mechanical Engineering has become one of the main Six Sigma tools to optimize business processes, and after some adjustments it is used in IT Capacity Management especially in “behavior learning” products. The paper answers the following questions. What is the Control Chart and how to read it? Where is the Control Chart used? Review of some performance tools that use it. Control chart types: MASF charts vs. SPC; IT-Control Chart for IT Application performance control. How to build a Control Chart using Excel for interactive analysis and R to do it automatically?
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